ROBIN Nurseries applies management by Quality
All the activities of our nurseries are organized to give a guarantee of satisfaction to our customers on the products and the services which we provide them. Our quality management system covers as well :
- our production methods : sowing, transplanting, repotting...
- the monitoring of the good development of the crops,
- our order preparation and packaging methods,
- the controls and validations carried out at each stage.
The modalities of realization of all these stages are defined and rigorously applied.
In addition, the monitoring tools of our processes and the regular audits allow us to have a management system by the quality:
- efficient and proactive
- which commits us to a permanent improvement of our processes
- and which places customer satisfaction as the goal of our organization.
Quality management is the guarantee of our customers' satisfaction
One of the tools we use to measure the effectiveness of our quality system is the systematic customer satisfaction survey we conduct the day after each delivery. The results of this survey are over 97% of satisfied customers every year. After delivery, the less than 3% of complaints recorded are systematically treated in order to reach 100% customer satisfaction.
An ISO 9001 certified nursery
Robin Pépinières is the 1st European company certified ISO 9001 for the design, production, sale, delivery of high performance mycorrhizal seedlings and young plants, truffle plants, mushroom plants, and Christmas trees. Our certification according to the international standard ISO 9001 demonstrates that we place at the heart of our organization the satisfaction of the expectations of our Customers , by associated products and services of high level, and that our know-how enables us to obtain this Customer satisfaction.
In this regard, one of the tools of Quality Management System, is the systematic customer satisfaction survey, which we conduct after each delivery. Our quality approach also allows us to guarantee our customers the registration of our activities in a process of improvement and permanent innovation.
Our quality commitment has been recognized since 1996 by the quality certification of our organization in production, sale and delivery of young forest seedlings. It has been maintained and completed since then, until now covering almost all of our activities.
To be certified ISO 9001, this means that every year, our company is audited by an independent organization, in this case AFNOR Certification, which verifies on the spot our working methods, our organization, our results, and their adequacy with respect to our commitments and the stringent requirements of the ISO 9001 standard, especially with regard to customer satisfaction.
At the end of this audit of our activities, if the conclusions of the independent body are positive, the certification of our quality management system is confirmed.